Returns and Refunds Policy

We want you to be happy with your purchase from Agri-Fencing Taranaki. Please contact us promptly if there is an issue with your order.

Change-of-mind returns

We accept change-of-mind returns within 14 days of delivery, provided that:

·       The product is unused, undamaged and in its original condition.

·       The product is returned in its original packaging where reasonably possible.

·       You provide proof of purchase.

·       You contact us before returning the product.

Customers are responsible for the cost of returning change-of-mind items. Original delivery charges are not refundable unless the product is faulty, damaged, incorrectly supplied or otherwise required by law.

Once we receive and inspect the returned product, we will confirm whether the return has been approved. Approved refunds will be issued to the original payment method.

Products that cannot be returned for change of mind

We do not accept change-of-mind returns for:

·       Custom-made or specially ordered products.

·       Products cut, altered or prepared to the customer’s specifications.

·       Clearance or final-sale items identified as non-returnable before purchase.

·       Used, installed or damaged products.

·       Gift cards.

This does not limit your rights under the Consumer Guarantees Act 1993.

Faulty, damaged or incorrect products

Please contact us as soon as possible if your product arrives damaged, is faulty, does not match its description or is not the product you ordered.

Please include:

·       Your name and order number.

·       A description of the issue.

·       Clear photographs showing the product, packaging and any damage.

Depending on the circumstances and your rights under New Zealand consumer law, we may arrange a repair, replacement or refund.

Where a product has a minor and repairable fault, we may choose to repair or replace it within a reasonable time. Where the fault is substantial or cannot be remedied within a reasonable time, you may be entitled to reject the product and choose a replacement or refund.

Damage during delivery

Please inspect your order when it arrives. We recommend notifying us of visible delivery damage within 48 hours so we can raise the matter promptly with the courier.

Notifying us outside this timeframe does not remove any rights you may have under the Consumer Guarantees Act.

Please keep the damaged item and its packaging until we advise you what to do next.

Returning a product

Before sending anything back, please contact us at:

Email: info@agri-fencingtaranaki.co.nz
Phone: 022 464 7095

We will provide return instructions and the appropriate return address. Please do not return products without contacting us first.

We recommend using a tracked delivery service for change-of-mind returns. We are not responsible for returned parcels that are lost in transit.

Refund processing

Once an approved return has been received and inspected, refunds will normally be processed within 5–10 working days.

The time taken for the funds to appear in your account may depend on your bank or payment provider.

Consumer rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.